Product Warranty Coverage

Panatel Direct, Inc. provides a 1 year warranty with all new or refurbished business equipment (unless otherwise noted on a specific item). All consumer telephones are warranted by the manufacturer. Within the first 30 days after purchase Panatel Direct will repair or replace all defective equipment (business or consumer). Thereafter all consumer products must be returned to their respective manufacturer for repair or replacement. No credit or exchange will be granted by Panatel Direct, Inc. after the first 30 days.

Defective Equipment Exchange

Panatel Direct will replace defective equipment within 30 days from the date of your purchase. Upon receipt and inspection of your returned equipment a replacement will be shipped back to you. Normal turn-around time is approximately 5 business days. For faster processing a new order may be placed for the same item and paid in full. Upon receipt of your returned equipment full credit will be issued to your account.

Return Policy

If, for any reason (except defective equipment which will be replaced or other items which are not returnable - see below) you return all or part of your equipment ordered from Panatel Direct within 30 days of your purchase you will be charged a restocking fee of 20% of the purchase price or $10.00 (whichever is greater). Restocking fees are charged to offset actual costs of repackaging, restocking & administration incurred. If you purchase a different system or other like equipment (of equal or greater value) your restocking fee will be reduced to 5% of the purchase price or $10.00 (whichever is greater). Under no circumstances will credit be issued after the 30 day return period.

Not Returnable: Programming, System manuals, batteries, software and downloadable documents purchased are NOT returnable. Please be sure you have selected the correct manual before completing your order.

Shipping Charges: A minimum shipping charge of $7.50 or actual shipping charges (whichever is greater) will be charged for all returned equipment.

Refused Packages: The standard restocking fee (20%) will be reduced to 10% plus shipping costs for all orders shipped and refused when delivery is attempted.